FAQ

QWhat is your return policy? 

Money-back-guarantee

A:  You may return the item(s) within 14 days of receiving it for exchange or 100% refund. Please notify us by phone or email before the return.
Products must be in their original packaging; In the case of  jewellery, in unworn condition.
If a product has been opened, or not in its original packaging, unfortunately we will not be able to replace it.
Return shipping cost are customer’s responsibility.

Q: Are you an Australian Company?
A: Yes we are, located at Berwick, South-Eastern suburb of Melbourne VIC.
      ABN : 27 994 809 833

QHow fast will you despatch the products?
A: We will despatch your product within 1 business day after payment.

QDo you ship your products only within Australia?
A: No, we are able to ship outside Australia, please contact us for a shipping rates.

QWhich payment method required?
A: We accept PayPal, all major Credit cards or bank transfer. Bank details are provided at the checkout.
If you wish to pay via your credit card, please choose ‘PayPal’ option on the checkout page, then choose pay via credit card (lower part of the screen).
You do not have to hold PayPal account in order to pay via credit card.
We accept all major credit cards: VISA, MasterCard, American Express and Discover Network

QAre all your products new?
A: Yes! all of our products are new and individually wrapped.

QWhat is your privacy policy?
A: We at LoveHorseGifts respect your privacy. We do not sell or share your information with anyone. We only collect information like your name, email address, mailing address,number.

QDo you have a newsletter I can subscribe to?
A: Yes. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. If you no longer wish to receive our newsletters you may follow the unsubscribe instructions contained in each of the communications you receive.

QWhich items are posted FREE of charge?
A: All of our products are posted free of charge Australia wide.

Please contact us if you’ve got further questions!

Leave a Reply